Frequently Asked Questions
Frequently Asked Questions
What is Eat Clean?
Eat Clean is a bespoke healthy food ordering and wellbeing platform in Dubai that simplifies health like never before.
We understand the importance of being healthy and are dedicated to offer you the most nutritious and tasty food options on our platform, which you can filter through according to your dietary needs. Whether you follow a vegan diet or are looking for a high protein meal, the platform facilities your search by finding the best possible meal to suit your health needs and goals in just a few clicks.
Why Eat Clean?
Simply put, we know how challenging it is to juggle all your daily duties and still make time to prepare good food or find healthy food to order in Dubai. We are here to inspire people who desire a healthy life and connect them in the simplest way with those who can provide it. We've screened and handpicked the most trusted, healthiest and tastiest food options available in the city considering the main dietary lifestyles. We've also gone the extra mile by providing thorough nutritional information for each item sold on our platform, in order to help you find the most suitable meal according to your needs (calorie count and macros breakdown).
We are your go-to platform for anything healthy. Whether you are looking to order healthy food, browse through healthy food recipes with our blog or get a bit more educated about the clean eating world with our manual, we have it all for you under one channel.
How does Eat Clean work?
Ordering food on Eat Clean:
Simply input your location details along with the type of food you are looking for (e.g. breakfast, smoothie, wrap etc.) as well as your dietary needs (e.g. gluten free, organic, vegan etc.), and you will find a list of the many healthy items you can order according to your search criteria. If needed, you can filter out the options by adding extra dietary requirements or even by price. Once you select an item and add it to your shopping cart you may proceed to checkout or choose to leave a note to the restaurant (e.g. please remove the onions from the wrap). As you proceed to check-out, you will have the option of “Express Check-out” or signing up and creating your profile. We recommend creating your profile so we can recommend foods that are relevant to your needs in the future, and there is a special place for your selfie too :)
Once your order is placed, you can choose to pay online or cash/card on delivery depend on the restaurant's policy. The restaurant will confirm your order and deliver it to you at the soonest.
Browsing through Eat Clean:
We've made sure to add a special section on our platform to guide you through the various types of dietary lifestyles that exist, as well as help you better understand key terms and food intolerances and allergies that we are all vulnerable to at some point in our lives. Browse through the manual and get in touch at any time should you need any further guidance with our partner nutritionist!
We've also created an engaging blog for you to discover the latest and most delicious guilt-free recipes crafted by chefs and bloggers in Dubai, as well as for you to uncover insider tips from nutritionists to help you lead a healthier life. If you have an article to share with us, send it to firstname.lastname@example.org for review and we might publish it!
What type of restaurants are listed on Eat Clean?
As our name implies, we offer only quality healthy food. We ensure to hand-pick only the most trusted, healthiest and tastiest restaurants available in the city
What are the times I can order?
This is dependent on the restaurants listed on our platform; each restaurant has their own page with their details including their opening hours. Most restaurants listed won't take any order after 11:30PM, which should also be past your bed time :)
Is there a minimum order value?
Yes, the minimum order value varies depending on the restaurant you order from.
Can I order without creating an account?
Yes, there is an express check-out option. Simply input your full name, mobile number and delivery address on the check-out page.
Once you are familiar with the service we provide, you can create an account which will give you a more personalized experience. This will allow you to add items to favorites, re-order previous orders as well as input your dietary requirements so we can recommend dishes that are relevant to your needs.
How long will my order take to arrive?
This is dependent on the restaurant; the average delivery time is available on each restaurant's page. However, we ensure that a maximum delivery time of an hour is respected by all restaurants that deliver daily dishes (as opposed to detox programs or bakeries that require a few hours or sometimes days in advance).
How do I know if my order has been sent?
For users that are logged in, you can check your order status in "My Dashboard" tab.
Is there a delivery charge?
This is dependent on the restaurant you order from, but most of them do not have a delivery charge.
How can a voucher code be redeemed?
Your voucher code can be inputted in the checkout page.
What if something is wrong with my order?
We have a dedicated customer service team that is working on ensuring a smooth process from the moment we receive your order until it is delivered to your door step. However, we do recognize that sometimes things might go wrong which are not in our control. You can contact us at email@example.com or on 600545542 for any queries or concerns.
What if I want to edit my order?
Contact our customer service team at firstname.lastname@example.org or on 600545542 if you need to add, remove or change items from your order. We'll do our best to make sure your request goes through. However, please note that if the restaurant already started preparing your order or has already dispatched your order, then changes may not be possible and any additional items may be accounted as a new order.
Am I able to cancel my order?
Yes, you can cancel your order within 3 minutes of placing it. Please note that you will not be able to cancel your order after 3 minutes as the restaurant would have started preparing your order. If your order was delivered later than 20 minutes after the promised delivery time by the restaurant, you may also cancel your order. For debit and credit cards refunds please refer to our terms and conditions.
Why aren't there any restaurants in my area?
We are doing our best to on-board the best healthy restaurants across Dubai to serve you better. Please keep in mind that healthy restaurants are on an ever-growing trend and hopefully there will be ones opening near you soon.