How It Works
Cancellation/Refund Policy for Meal Plans:
- Please note that all payments are non-refundable. Should you wish to stop your package mid-way, you may transfer your days balance to a family member or friend.
Ordering Process for Meal Plans:
- Your plan will automatically start after 48 hours of placing your order. If you wish to start later, please add a comment when checking out or email us at firstname.lastname@example.org.
- If you place your order on Wednesday, the plan will start on Sunday. If you would like the plan to start on Friday, please mention that in the comments when ordering.
- Your plan is automatically renewable. If you would like to cancel your subscription, kindly inform us 48 hours before the end of your plan, before 13:00.
- The menus rotate on a daily and weekly basis.
- You will be able to select the items you would like to receive from the menu that is sent after placing your order.
- In case you have any dislikes, you can share up to 3 of them in the comments section and we will do our best to avoid them.
- We have Pescatarian and Vegan plans.
- The plan generally comes with 3 meals and 2 snacks. If you would like to go for less meals per day please email us at email@example.com and we will share all the necessary details to proceed with your order.
- The meal plan bag will be delivered every morning before 6AM and will be left outside your door in a cooler bag that includes all your meals for the day.
- Please leave the cooler bag from the day prior outside your door every evening so we can replace it with a new bag of goodness for the next day.
- In case there are any changes to the delivery location or meal plan, we need to be informed at least 48 hours in advance (before 1:00PM) to manage the request.
- Generally, there will be no deliveries on Friday and Saturday. If you would like us to deliver over the weekend please mention it in the comments when ordering.
Frequently Asked Questions (FAQs):
1. Do you have a pescatarian plan?
Yes, if you would like to have a pescatarian plan, please mention this in the comments when placing the order.
2. Can I pause my plan if I am traveling?
Yes, you can pause your plan for up to 10 days. The meal plan is valid for 90 days from purchase date, so all days need to be consumed within that time period.
3. Can I customize the number of meals and snacks per day?
Yes, you can email us at firstname.lastname@example.org if you have a requirement that isn't available on the website and we will do our best to accommodate your request.
4. Can I exclude ingredients from my plan?
You can share up to 3 dislikes in the comments section and we will do our best to accommodate your request.
5. Can I choose my meals?
Yes, you will be able to select your menu by email after placing your order.
6. If I don't like the food, can I cancel my plan?
All payments are non-refundable. Should you wish to stop your package mid-way, you may transfer your days balance to a family member or friend.
7. Can I speak to a nutritionist?
Yes, you can view our nutrition packages here.
8. Which emirates do you deliver to?
- Abu Dhabi
- Al Ain
- Ras Al Khaimah